The conditions under which you book and stay at Urban Master.
Last updated: 31 August 2026.
1. Who provides the service
Urban Master — holiday accommodation operated by Maria Salomé dos Santos Costa, Portuguese tax number 211186554.
Travessa Comandante Rocha e Cunha, 17, 3800-136 Aveiro, Portugal
National Tourist Accommodation Register no. 109735/AL
Telephone and WhatsApp: +351 910 347 559 · Email: info@urbanmaster.pt
2. Purpose
These terms govern the booking and use of the Urban Master apartment, provided as registered tourist accommodation for defined periods. They do not constitute a tenancy agreement and confer no right of residence.
3. Bookings
Bookings are made through the booking engine on this website, by email or on WhatsApp. A booking is confirmed only once payment has been received and a confirmation has been sent to you by email.
The apartment has a maximum capacity of two people. More people than stated in the booking may not stay in the apartment.
4. Prices and payment
Prices are shown per night, in euros, and include VAT at the applicable rate. The total price of the stay is shown before you confirm the booking, with no added costs.
We accept Multibanco reference, MB WAY and bank transfer. For card payment we send a secure payment link. Multibanco references are valid for two days; if payment is not made within that time, the booking is released.
5. Arrival and departure
Check-in from 15h00. Check-out until 12h00.
Check-in is automatic, at a key machine on Avenida Dr. Lourenço Peixinho, 220, about 200 metres from the apartment. Instructions are sent by WhatsApp before arrival. There is no latest arrival time.
6. House rules
- The jacuzzi is private and may be used at any time of day. From 22h00 the building’s quiet hours apply and we ask that the hydromassage pump be kept switched off.
- Parties and events are not allowed. The apartment is in a residential building.
- Pets are welcome, at no extra charge and with no size limit. Please let us know when you book.
- Smoking inside the apartment is not permitted.
- The guest is responsible for any damage caused to the apartment, its contents or the common areas of the building during the stay.
7. Cancellation and changes
Bookings are refundable up to 72 hours before the day of arrival. Refunds are made by the same means as the payment, within fourteen days.
Cancellations made less than 72 hours in advance, and no-shows, are not refundable.
Date changes are subject to availability and should be requested by email or WhatsApp.
8. Right of withdrawal
In distance contracts, consumers generally have fourteen days to withdraw without giving a reason. That right does not apply to accommodation services provided on a specific date or period, under Portuguese Decree-Law no. 24/2014 of 14 February.
Instead, the cancellation policy in section 7 applies to Urban Master bookings, allowing you to cancel with a full refund up to 72 hours before arrival.
9. The guest’s legal obligations
By law, all guests must be identified and reported to the competent authorities through the guest registration form. You will be asked for a valid identity document when booking or on arrival.
10. Liability
We accept no liability for personal belongings left in the apartment, nor for damage resulting from improper use of the equipment — in particular the jacuzzi and the barbecue, which must be used with normal care.
11. Complaints and dispute resolution
You may submit a complaint through the Portuguese electronic Complaints Book.
In the event of a consumer dispute, you may refer the matter to the competent alternative dispute resolution body: CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.cniacc.pt.
The European online dispute resolution platform is also available. More information at www.consumidor.gov.pt.
12. Personal data
How we handle your data is described in our privacy policy.
13. Governing law
These terms are governed by Portuguese law. Without prejudice to alternative dispute resolution, the courts of the district of Aveiro have jurisdiction.